Universal Music Operations Limited ("Universal") operates this website and respects the security and privacy concerns of users of this and all its websites. We are notified under the Data Protection Act 1998 and comply with the Act in all our dealings with your personal data. By using the website you agree to the terms of this privacy policy. As a general rule, no personal information (i.e. name, address, telephone number, e-mail address) is automatically collected from users of this website. However, there may be circumstances in which users voluntarily supply such information and in this event, any such information will be kept secure and confidential and will be used only for those purposes made known to users at the time the information is collected, or for the purposes specified in this Privacy Policy. We will also add your registered email address and personal details to our database if you register for updates from Universal Music via Facebook Connect. We follow strict security procedures for the storage and disclosure of information you have given us in order to prevent unauthorised access.

Personal information collected via this website is controlled by
Universal Music Operations Limited,
364-366 Kensington High Street,
W14 8NS.


The information collected is used to provide users with information on the relevant Universal Artist to customise the user's online experience and to improve the content of the website. Other uses of this information include the internal review of the web pages visited, tracking the progress and number of entries in promotions and contests, tracking the number of users of the site and where appropriate, product purchased through the site. Where users have signed up and opted in to receive information and promotions from us, the information may also be used to notify users of future Universal product releases and information on the artist concerned together with news on other Universal artists, related products and services which may be of interest to users. If at any time you wish to stop receiving information you can opt out or reply to the e-mail address at the bottom of each e-mail you receive from us. You can also opt out of any SMS communications you receive from us. Alternatively you can e-mail us at and tell us what you would like us to do. As Universal Music is part of a worldwide group of companies, Universal Music may from time to time transfer data from the point of collection to a local Universal Music company located in another jurisdiction (including but not limited to Universal Music group companies located outside of the European Economic Area). Information will only be so transferred in circumstances where it is necessary or appropriate to achieve the purposes set out in this Privacy Policy or the purposes made known to users at the time information is collected. For example, if a user located in another jurisdiction signs up and opts in to receive information and promotions from us, Universal Music may transfer data to the local Universal Music company located in the user's jurisdiction which may contact the user with relevant information and promotions as described above. Communications may therefore come from local Universal Music companies, be in your local language and promote localised events/promotions. You will be given the opportunity to opt out of those local communications on any email you receive from them. Please note that any transfer of data to a Universal Music group company located outside of the European Economic Area shall be made in accordance with the standard contractual clauses approved by the European Commission as providing adequate protection for personal data and authorised by the Information Commissioner. No matter where your information is processed, this privacy policy will remain in effect.

If you register for artist update via SMS to 82665 you will be registered for email and mobile updates. Please note this is a UK Only service. Texts are completely FREE to you with the exception of the initial registration text which will cost your standard network charge. To stop receiving text messages in the future all you have to do is text STOP [KEYWORD] to 82665 - the relevant keyword will have been given to you at initial registration and on any subsequent text messages. To stop receiving emails just click on Opt Out link on any of the emails you receive from us.


If you use Facebook to register for email updates or to login to a website from one of our artists, we may import some information from your Facebook profile into our database.

We will only import information which you have made publicly available and it will be safeguarded in line with our standard privacy policy.

The information we may collect (if available) is:

• Your email address
• Your first and last name
• Your location (Hometown and country)
• Your gender
• Your date of birth
• Your likes
• Your social activity with respect to the artist


Where the artist and/or it's management company have entered into an agreement with Universal to have access to consumer data collected from the use of the website for future marketing purposes, we may allow access of your data to them. However, we will not do so unless they have confirmed to us that they are registered with the Data Protection Act. Should Universal and the artist part company, they may directly contact you with future marketing regarding the artist in question going forward, but at all times you will be given clear guidance on their Privacy Policy and an option to opt out of future mailings from them.


If you are under the age of 16 you should obtain the consent of your parents or legal guardians for submitting any personal information to this Website. Children under the age of 13 should not submit any personal information without the written consent of their parents or legal guardian. If you are a child under 13 and want to submit personal information to us please ask your parent or legal guardian to send us an email at with the subject 'Parental Consent' specifying that they consent to us collecting your personal information through this Website. You and your parents or legal guardians should also read the Safe Surfing Guide here. Parents or legal guardians may review or change the personal information of their children or refuse further collection of any such information by sending an email to us at


Some of the advertisements you see on this and some artist sites are generated by third parties. Some of these third parties generate their own "anonymous cookies" to track how many unique users have seen a particular ad, and how many times they have seen it. These third party cookies cannot be used to identify an individual user, but only for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Additionally, the companies that generate these cookies have their own, very strict, privacy policies but we don't have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users). If you wish to block third party cookies, you can do so in your browser's security settings - indeed, the majority of browsers will block them by default.


Universal uses cookies. A cookie is a small text file that can be stored on your computer's hard drive. It may be stored and updated at various times as you access the website. Each time you visit the website, the server may deliver certain customised information to your computer based on the data stored in your cookie. This allows Universal to tailor the service to your preferences. You are not obliged to accept a cookie and you may modify your browser so that it will not accept cookies. For our full Cookie Policy - please visit here:


While the administrators and moderators of our forums will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every message. Therefore you must acknowledge that all posts made to these forums express the views and opinions of the author and not the administrators, moderators or webmaster (except for posts by these people) and hence will not be held liable.

We ask that you agree to not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being immediately and permanently banned (and your service provider being informed). The IP address of all posts is recorded to aid in enforcing these conditions. You agree that the webmaster, administrator and moderators of the forum have the right to remove, edit, move or close any topic at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the data being compromised.

Our forum system uses cookies to store information on your local computer. These cookies do not contain any of the information you enter on this form; they serve only to improve your viewing pleasure. The e-mail address you enter will be used for confirming your registration details and password (and for sending new passwords should you forget your current one). When you register to use and to post comments on this board you will also be signed up to receive updates about new releases, preferential ticket purchase opportunities, PA's, exclusive competitions and music downloads from the artist. The first email you will be sent will contain your username and password plus a confirmation link. If you are happy to receive the updates from the artist just click on the confirmation link within that email, if you do not click on that link you will not receive updates via email from the artist.

As a member of our artists' Community Server based forums, you will find that your username and password will work on many of our other artist/label boards. We may from time to time contact you about forum development & improvements or to introduce you to new music based community environments that Universal Music may offer in the future.

We also recommend that you read the Safe Surf advice on all our forums before you register.


We are always looking to improve our user experience on the website and to find out more about our users' tastes in music. We conduct research with Universal Music by sending out questionnaires from time to time by email. If you receive one you do not need to complete it if you do not want to. If at any time you wish to stop receiving research questionnaires you can reply to the email address at the bottom of the email you receive. Alternatively email us at and tell us you do not want to receive any more questionnaires.


We do not pass your details to third parties for the purposes of allowing them to market their products or service to you, UNLESS you have ticked the third party box on our registration forms giving us permission to do so. We may however market third party products or services that are expressly connected with the relevant artist, such as ring-tones. We may also, occasionally include advertising for third party products or services on the website, or in newsletters or other artist mailings you receive from us.


If we provide you with the opportunity to email a web page to another person, we will need to collect your email address and the email address of those to whom you send the page. We will use the email addresses collected this way for no other purpose expect to send the web page, and the addresses will be deleted once the page has been sent unless you have opted in to receive information and promotions from us as set out above using the same email address, in which case we will retain your email address for this purpose unless and until you notify us that you wish to stop receiving information.


We may use your financial information (including credit card transactions) to check your qualifications and bill you for and otherwise facilitate your purchase of products and services. When you make a purchase on the Site, we will provide your financial information (including credit card transactions) to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information (including credit card transactions) with applicable Event Partners, primarily but not exclusively for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event. When you purchase products or services of third parties (such as magazine subscriptions) offered on the Site, we will provide your financial information (including credit card transactions) to those third parties. Any of these various third parties are authorised to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.


We may use, and may transfer to others to use, broad demographic information that may include data from your activity at the Site, but not personal information. For example, we use broad demographic information to tailor the site to the interests of our visitors, and we may share it with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. We reserve the right to use such broad demographic information, and to allow others to make use of it, without limitation or restriction, and without further notice to you, in our sole and absolute discretion and is the sole and absolute discretion of those with whom we share such information.


Universal Music works with a number of carefully selected third party companies that provide a broad range of online solutions, from traffic analysis and advertising to user experience enhancements, such as enabling you to use the same login details across multiple websites.

It is sometimes necessary for Universal Music to provide these companies with access to limited personal information about our users. In such cases Universal Music will share only the personal information required to for these companies to perform their functions and will not allow them to use this data for any other purposes. A selection of these third party companies include:

Comufy is a service that enables Universal Music to communicate with fans of our artists via Facebook notifications. If you provide us with your Facebook ID, by registering for one of our mailing lists or websites using Facebook, or any other means, we may provide Comufy with your Facebook ID and/or email address to enable us to communicate with you about your requested artist via Facebook apps, notifications and other channels. If you do not wish to receive these notifications, please log into Facebook and set the notification permission setting of the Comufy app to 'Never'. You can find more information at

Universal Music uses Janrain to provide single-sign-on functionality, social network integration and user analytics for a number of Universal Music websites and registration forms. This enables you to login to an artist website or register for artist updates by using your social media accounts such as a Facebook or Twitter account for example, rather than using an email address and password. If you do choose to use an email address and password, these credentials will allow you to access other Universal Music websites & forms as your unique ID will be stored via the Janrain login.

The Janrain platform collects personally identifiable information such as names and email addresses, demographic information, location and behavioral information in accordance with the preferences you gave when setting up your social account. Universal Music will also have access to the data collected by the Janrain system on our behalf while facilitating user interaction with our websites and other online properties, such as apps. This may include personal and behavioral data, such as which websites on the Universal Music network a specific user has visited and the properties a user has 'liked' on Facebook.

This data will be used as part of Universal Music's combined digital marketing strategy, which includes communication via email, SMS, social media and online advertising.

You can find more information at

Facebook allows companies like Universal Music to target specific users with advertising campaigns across their service. To enable Facebook to identify these users it is necessary for us to provide them with a 'hashed' non personally identifiable fingerprint of your email. Facebook will be able to match your email address if they already exist in their database (because the fingerprints will be the same).

This data is sent to Facebook over a secure connection and compared with their user database. Any non-matches are ignored while matches will be made available to Universal Music for targeted advertising campaigns across the Facebook service.

If we decide to include you in a list of users to be targeted with an advertising campaign on Facebook, we will use an interface managed by Facebook to hash your email before transmitting this to Facebook.

You can find more information about Facebook advertising here:


When we include links to other internet sites, on this site and in our newsletters and other communications, we do so solely as a convenience to our visitors. Operators of such linked sites may acquire personal information about you through registration procedures or other means and may use that information in accordance with their own privacy policies, over which we have no control. Your access and use of linked sites is solely at your own risk.


Whenever we obtain your personal information we take reasonable precautions to protect it from unauthorised access or disclosure, but we cannot act as insurers of the security of your personal information transmitted over the internet. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or missions beyond our reasonable control.


If you are a member of the artists community you should note that when you complete your member profile this information can be viewed by other members. Accordingly, you should not provide any information in your member profile that you do not wish to share with third parties and you should have no privacy expectations with respect to the information contained within it. You should be aware that if you voluntarily disclose information online in a public accessible area, such as in your member profile, a message board or chat room, that information may be collected an used by others. We do not control the actions of our visitors. If you disclose personal information in your member profile message board or any other public accessible place on the internet you do so at your own risk and should understand that your submitted information may be collected and used by others to send you unsolicited messages, advertisements, or for other purposes. Please remember the protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful and responsible whenever disclosing information online.


Universal may make changes to this privacy policy from time to time but will not change the way we use your information provided previously without your express consent. If any provision of this privacy policy is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced. Universal's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. This privacy policy is governed in all respects by the laws of England and Wales. Legal proceedings related to the matters set out in the Privacy Policy shall be brought in and adjudicated solely in the courts of England and Wales.